Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: October 23, 2026
This Shipping & Delivery Policy applies to purchases made directly through the Eryuda website.
Eryuda is operated by Teuke Home LLC, a Wisconsin limited liability company.
We aim to provide customers with clear and consistent information regarding shipping availability, shipping charges, order fulfillment, tracking and delivery before an order is completed.
1. Shipping Destinations
Eryuda offers international shipping to eligible destinations currently supported through checkout.
Shipping availability may vary depending on:
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Customer destination;
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Product availability;
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Inventory availability;
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Carrier serviceability;
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Fulfillment capabilities;
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Legal or regulatory restrictions;
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Product-specific shipping restrictions; or
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Other applicable requirements.
If a destination can be selected during checkout and an applicable shipping option is displayed, the order is generally eligible for delivery to that destination.
Shipping availability may change from time to time based on carrier, fulfillment or destination-specific conditions.
2. Standard Shipping Charges
Our standard shipping charges are based on the eligible order subtotal after applicable discounts and before taxes.
Standard shipping is:
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Orders below US$39: US$5.99 Standard Shipping
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Orders of US$39 or more: FREE Standard Shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
3. Free Shipping Threshold
Eligible orders with a qualifying subtotal of US$39 or more receive free standard shipping.
The qualifying subtotal is calculated:
After applicable discounts and before taxes.
This means that a discount may affect whether an order qualifies for free standard shipping.
For example:
If the eligible order subtotal is US$45 and a US$10 discount reduces the qualifying subtotal to US$35, the order does not meet the US$39 free-standard-shipping threshold.
In that example, the applicable standard shipping charge would be:
US$5.99
The shipping amount displayed during checkout should reflect the applicable shipping charge for the final qualifying order subtotal.
4. Order Processing
Orders begin processing after payment has been successfully confirmed.
Processing time may vary depending on:
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Product availability;
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Inventory location;
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Fulfillment location;
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Order volume;
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Applicable weekends or public holidays; and
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Other operational circumstances.
Processing time is separate from shipping transit time.
Where an applicable processing estimate is provided during checkout, on a product page, in an order confirmation or in another order-specific communication, customers should refer to that information for the applicable order.
We do not guarantee a specific processing period unless such a period is expressly stated for the applicable order.
5. Estimated Delivery
Delivery timing may vary depending on:
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Destination;
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Carrier service;
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Fulfillment location;
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Product availability;
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Customs processing, where applicable;
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Public holidays;
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Severe weather;
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Peak shipping periods;
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Remote-destination requirements; or
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Other circumstances affecting transportation or delivery.
Where a delivery estimate is provided during checkout, through tracking information or in an order-related communication, the estimate is provided for informational purposes.
Delivery dates and transit times are estimates and are not guarantees unless expressly stated otherwise.
Circumstances outside our reasonable control may affect actual delivery timing.
6. Fulfillment Locations
Orders may be fulfilled from different facilities depending on:
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Product availability;
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Customer destination;
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Inventory location;
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Fulfillment capacity; and
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Applicable logistics arrangements.
The fulfillment location for an order may therefore differ depending on the products purchased and the destination.
A fulfillment location is not automatically Eryuda's principal office or an authorized product-return location.
7. Split Shipments
Some orders may arrive in more than one package.
This may occur when:
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Products are stored at different fulfillment locations;
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Items become ready for dispatch at different times;
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Different carriers or logistics providers are used; or
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Other fulfillment arrangements require separate shipments.
If an order is divided into multiple shipments, the packages may arrive at different times.
Customers will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple shipments, unless a separate charge was clearly disclosed before purchase.
8. Order Tracking
Where tracking is available, tracking information will generally be sent to the email address associated with the order after the applicable shipment has been dispatched.
Tracking information is provided by the applicable carrier or fulfillment provider and may require some time to become active after dispatch.
If an order is divided into multiple shipments, separate tracking information may be provided for each package where available.
Customers should review the most recent tracking information for current shipment status.
9. Shipping Carriers
Orders may be transported by different carriers or logistics providers depending on:
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Customer destination;
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Fulfillment location;
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Product;
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Shipping availability; and
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Applicable logistics arrangements.
Eryuda does not represent that every order will be shipped through a particular carrier unless a specific carrier is expressly identified for the applicable shipment.
Where tracking is available, the applicable shipment information may identify the carrier handling the package.
10. Customs and International Delivery
International shipments may be subject to customs procedures, import requirements, taxes, duties or other destination-specific requirements.
The treatment of any applicable customs duties, import taxes, VAT or similar charges may depend on the destination and the checkout or fulfillment arrangement applicable to the order.
Where applicable charges are collected or disclosed during checkout, the applicable information will be displayed before payment is completed.
Customs requirements may vary by destination and may affect delivery timing.
Customers should review the information presented during checkout and any applicable order communications before completing an international purchase.
11. Shipping Address Accuracy
Customers should provide complete and accurate shipping information during checkout.
Please review your:
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Recipient name;
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Street address;
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Apartment or unit number, where applicable;
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City;
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State, province or region;
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Postal or ZIP code;
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Country; and
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Applicable contact information
before completing an order.
If you need to request an address correction, please contact:
as soon as possible.
Please include your order number and the requested correction.
We will make reasonable efforts to accommodate address-change requests before dispatch.
However, an address change cannot be guaranteed once order processing or shipping has begun.
12. Delivery Delays
Shipments may occasionally be delayed because of circumstances including:
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Customs processing;
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Carrier disruptions;
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Severe weather;
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Peak shipping periods;
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Public holidays;
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Incorrect or incomplete address information;
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Remote-destination requirements;
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Transportation disruptions; or
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Other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact:
Please provide:
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Your order number;
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Available tracking information; and
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Relevant delivery details.
Our customer support team may review the available shipment information with the applicable carrier or fulfillment provider.
13. Missing Items
Some orders may be shipped in multiple packages.
If part of an order appears to be missing, please first review all available tracking information to determine whether another package remains in transit.
If all expected shipments appear to have been delivered and an item is still missing, please contact:
Please provide:
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Your order number;
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The name of the missing item; and
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Relevant tracking or delivery information.
We will review the available shipment information and provide an appropriate resolution where the item is confirmed to be missing.
14. Lost Shipments
If tracking information indicates that a shipment may have been lost in transit, please contact:
and provide:
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Your order number;
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Available tracking information; and
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Relevant delivery details.
We may review the shipment status with the applicable carrier or fulfillment provider.
Where a shipment is confirmed to have been lost in transit, an appropriate resolution may include:
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Replacement; or
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Refund,
depending on the circumstances.
15. Damaged Packages or Products
If a package or product arrives damaged, please contact:
as soon as reasonably possible.
For faster assistance, we recommend contacting us within 14 days of delivery where reasonably possible.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the affected product; and
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Photographs of the packaging where relevant.
We will review the information provided.
Where an item is confirmed to be damaged or defective, an appropriate resolution may include:
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Replacement;
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Refund; or
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Another reasonable solution based on the circumstances.
The recommended 14-day reporting period does not limit any consumer right or remedy that cannot legally be excluded.
Please review our Return & Refund Policy for additional information regarding damaged or defective products.
16. Incorrect Items
If you receive an item different from the product ordered, please contact:
Please provide:
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Your order number;
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A photograph of the item received; and
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A brief description of the issue.
If we confirm that an incorrect item was sent, we will provide the applicable return, replacement or refund instructions.
Customers will not be required to bear reasonable return shipping costs resulting from a confirmed fulfillment error attributable to us.
17. Returns
Eligible products may be returned in accordance with our Return & Refund Policy.
Eligible return requests may be submitted within 30 days of the date the applicable order is delivered.
Before sending any product return, please contact:
Our customer support team will review the request and provide the applicable return instructions, including the authorized return location.
Authorized return locations may vary depending on:
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Product;
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Customer destination;
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Inventory location;
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Fulfillment location; or
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Applicable return-processing arrangements.
Please do not send a product return to our principal office address, fulfillment location or another address unless Eryuda specifically confirms that address as the authorized return location for your order.
18. Return Shipping and Merchant Fulfillment Errors
If a return results from a confirmed:
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Damaged item;
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Defective item;
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Incorrect item; or
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Fulfillment error attributable to us,
the customer will not be required to bear reasonable return shipping costs resulting from our confirmed error.
For eligible change-of-mind or personal-preference returns that are not caused by a product defect or fulfillment error, the customer may be responsible for applicable return shipping costs.
Any applicable return shipping requirement will be communicated before the return is completed.
Please review our Return & Refund Policy for complete return eligibility and refund terms.
19. Refunds for Approved Returns
Once an approved return is received and inspected, any approved refund will be issued to the original payment method within 5 business days.
Your bank, card issuer, PayPal or other payment provider may require additional time to process and post the refund to your account.
Any additional processing time required by the payment provider is outside our direct control.
20. Contact Us
For shipping, delivery, tracking or other order-related questions, please contact:
Brand: Eryuda
Operating Company: Teuke Home LLC
Entity Type: Limited Liability Company (LLC)
Business Entity ID: T112202
State of Organization: Wisconsin, United States
Email: service@Eryuda.com
Customer Service: +1 917-273-3601
Principal Office Address:
2021 24TH ST
TWO RIVERS, WI 54241
United States of America
The principal office address above is provided for business identification and correspondence purposes.
It is not automatically an authorized product-return location.
For any product return, please contact service@Eryuda.com before sending the item.
After the applicable return request has been reviewed, our customer support team will provide the authorized return location and applicable return instructions.
Please do not send product returns to the principal office address shown above unless Eryuda specifically confirms that address as the authorized return location for your order.